In april of i recieved a letter in the mail
Stating this wonderful oppurtunity to take a fort
Lauderdale/orlando vacation at the ramada plaza resort.
Included in the package was also a 2 night cruise to
Nasseu, bahamas making the package a whole 7 days. I
Took adavantage of this package and agreed to put a down
Payment of $598.00 and will pay the remaining $500.00 at
Time of reservation. I had up until october to
Book.in october of i called the company, stating
That i could not take the vacation after all due to
Personal issues. They offered to extend the package for
1 more year for $50.00.in doing so, i did not recieve a
Confirmation nor a letter saying that my package was
Extended or will expire in october. So like any
Other busy business woman, i went about my life and
Gradually watched 2001 fly along with 2002. It is now
March 5 and foolishly, i had forgotten about my
Vacation. However, i did not recieve any notice or
Reminders of this so called responsible and wonderful
Organization. Wouldn't you think if i had given a
Company $598.00 they would at least, at least! Send me a
Notice of some sort??? So i called march 5 and
Wanted to finally book my vacation with the company
Since i have not heard from them nor have they heard
From me. I wanted to either book it or get my money
Back. When i made the phone call, the telemarketer
Explained to me that my package was expired, but if i
Were to pay $898.00, i would be able to extend the
Package to a better one of 9 nights instead of 7. At
First, i didn't get upset nor had any complaints. I
Figured the remaining balance i owed was $500.00 anyway,
Why not put in $300.00 more for a better vacation. Afer
All, i knew that the package was supposed to expire in
October of last year. So i was willing to pay a
Reasonable fee just to hold the package. After going
Over the package itinery, i had told the telemarketer
That i needed to consult with my significant other
Before committing to the upgrade. Now this is where i
Was upset. The telemarketer (which his name is howard by
The way) says i cannot get off the phone without paying
Any of extended fees to hold my package. Which was
Either $898.00 for the upgraded package or $500.00 for
The package i first bought. I explained that i could not
Affort that amount right now but i could pay a fee to
Extend my package deal until i knew for certain when and
What package we were going to take. But they refused and
Explained that if i were to get off the phone without
Paying any of the fees for the packages, my whole
Account would be dropped and i would not recieve the
$598.00 down payment i put down. I couldn't believe that
They were not going to allow me to confide with my
Partner first before making this sort of purchase. Come
On! I don't think anyone who is making what i make can
Just fork over $898.00 in one instance just to hang up
The phone and be reassured that my package vacation
Would still be available. If i didn't pay the money now
On the phone, i would loose the $598.00 deposit that i
Made. I was put in a poor situation and an
Unprofessional one at that. To me, this is a scam. I
Would think that being of an appropriate business and
Professional vacation agency, they would at least keep
In contact with their paying customers to inform and
Remind them of the time they have remaining to book
Their vacation. Another thing, i don't think that it is
Fair to put a person in a situation where they have to
Pay such a large amount of money just so that they won't
Loose a vacation package that they paid 1/2 of already!
I am totally upset and dissapointed to have fallen for a
Scam like that!
Dennie
GILROY, California
U.S.A.
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