I purchased the Ramada plaza vacation in 3 and was told that I had 3 years to take the vacation. It sounded real nice and a package was sent to me.in the mean time, I moved and the package was misplaced in the move. I contacted the Ramada and was told another package would be sent to me immediately. I never recieved the package.
Today, I received a call from a Tony, who refused to give me his last name. He also stated he was the manager and that I would have to pay another 698.00 for another package. He stated that I was suppose to pay the 698.00 because this was the amount due and that the package was for two people. I told him I was given 3 years to pay the remaining amount and that I would do so when it came closer to that time. Tony told me I had to pay today or would lose the whole package. I was not told this when I purchased the package. I was told I had 3 years.
Tony was very disrespectful, condensending, rude, laughing at me on the phone and arrogant. I have never been treated so disrepectfully by a corporation. I asked Tony to send me the package that I originally bought and he refused. He also told me he was the manager and had a 6 figure income. What did that have to do with anything. His 6figure income comes all the people he rips off. I want my money back or the original package that I paid for sent to me.
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