I purchased a ticket on Continental Airlines'web site for 05/15-17. To be sure, I used the automatic icon insert date to choose the dates. At first, it booked me for the right dates but then something happened and it got messed up and they never notified me.
On 02/14, I called customer care and verified my flight numbers to make sure none of them was cancelled because I was flying to Boston, MS. They advised me everything is fine that I'm leaving on 02/15 on these flight numbers and coming back 02/17 on these flight numbers.
Before I left for the airport on the 02/17, I called them and was told that my flight was canceled and they booked me for 02/18 in the morning. I called them again after 3 hours or so to check on the flight status and that's when they told my res was booked to come back on 03/17.
These people kept turning me around and they said that I would have to pay $130 to see if i can come back to orlando on 02/23 even after I told them I had school, work, and dentists appointments which took about 2 months to get a spot.
They are refusing to refund me half of the ticket even though I purchased a Greyhound ticket for $ 119 to come back to orlando that took almost 2 days. Everytime I called customer care, they refer me to the Accounting department.
When I called them, they refer me to back to customer care which later on refer me to the continental local office in orlando. I drove for like 45 minutes, got there, they told only customer care can do something, they refered back to customer. I called customer again, a manager told me "you purchased the ticket, it's your problem if you can't fly on 02/23 (they changed the res without my consent)" then hung up in my face.
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