I made hotel accommodations totaling $249.08 on 11/01/05. At the time, priceline.com offered an email address and phone number for customer service. First of all, you can't reach a human being, which is a sign of fraud. Their phone and email system was circular. Even now, at the time of this writing, 11/17/06, their website actually discourages you from calling. They now actually have a 'contact us' form to email with. That is hopeless as well.
My letter isn't anything new. The basic idea that a company won't allow you to change, cancel, or give you a refund on any kind of purchase is unethical. I didn't even check in, and they charged me.
In fact, priceline charges right away so they can get your money. If you book with any other entity, they wait until you finally checked out and are satisfied.
I'll never buy from them again.
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