I called Expedia a few months ago to arrange a flight to Japan. I knew once I got to Tokyo I wanted to find a job and get a work visa, but I knew that not entering the country with a valid return flight (tourist visas are 90 days), could get me in trouble with immigration. Therefore, I wanted a very flexible return date.
I called expedia and a VERY friendly woman repeatedly assured me that my flight could be changed a month, three months, or a year after my flight date. She suggested that I buy the $30 travel insurance to avoid change fees later. I was pleased with the experience.
So I traveled to Japan and found a job and got a visa. Now I was all set to change my flight date to a random point in the future, knowing I would probably need to change it again. The first agent told me that I had already departed on my first flight, meaning expedia could no longer change flights for me and I should call the airline. The airline told me that I had a 3 month fixed ticket and it could not be changed beyond that.
A few more calls and a few hours of stevie wonder later, expedia determined that there was no way to get me a refund or flight credit, and they were only willing to take responsibility for their agent by refunding my insurance and tossing me $100 in hotel coupons.
This is nothing compared to the cost of booking another flight, not to mention how cheated I feel by all of this. My flight home I guess is going to be a one-way ticket, NOT booked on expedia.
Weirdoalisa
Hollister, California
U.S.A.
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