According to the company's web site: "At BookIt.com® we take Customer Support very seriously.in fact, one of our core values states that if our customers are merely satisfied, we haven’t done our job. Total customer elation is our goal, and we work tirelessly to ensure that each and every customer is so elated with their experience that they stop conversations to tell others about us."
My husband and I booked a vacation through the online company and included several tours. We then wanted to cancel 2 of the 4 tours, well before we were due to leave for vacation, but were told we could not. When we arrived at our destination, we discovered that the booking agent did not confirm our booked tours. One tour did not even happen because of the company's failure to book it. Two more almost did not happen for the same reason. Three out of 4 tours had complications which created a great deal of frustration and took a lot of time out of our short vacation to try and resolve on our own.
We paid in advance for the tours, through the booking agency, and expected the tours to be booked when we arrived. They have offered to refund our money for the one tour that was cancelled by the tour company, but have not done so as of today. They took my money immediately when I booked, would not let me cancel 2 of the tours, then did not schedule the tours anyway, and now will not refund my money for a week to 10 days.
0 comments