Dear Sirs,
Attached-you might find the chain of emails I've delivered the RIU Hotels. While you can easily see RIU is actually not getting possession for that terrible support my loved ones obtained at their resort. Your whole stay was destroyed with no one in the resort in Mexico or through their online client criticism location has provided us a reasonable quality. Our initial grievances experience upon deaf ears in the resort after which after I delivered I'd to email RIU on numerous events before I received an answer. While you can easily see from my chain of emails I've required the title and contact info for that RIU boss on three distinct events and also have not been supplied with these details by yet. The resort has provided my loved ones a free of charge two-day remain that we should receive just before Nov. 2009. Your unique holiday was an 8-day 7 night stay also it was a terrible knowledge. A two-day free stay doesn't start to pay us for that terrible encounter or the truth that we settled lots of cash for this holiday and didn't get our funds worth.
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Dear Sirs,
Please supply me using the info I'm seeking. This really is my next official request these details. I'd such as the title and contact info for that RIU boss.
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Dear Madam,
Thanks for supplying me your bossis info but I'd such as the info for that RIU boss.
Truly,
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Dear Sirs,
I enjoy your reaction but I undoubtedly vary with RIUis evaluation of the problem. My loved ones and that I have visited to Mexico and also the Caribbean on several events and we've never experienced the terrible odor that emanated within our space. Our cousin and her household were remaining in the room alongside mine also it didn't smell like our space. There is an enormous distinction between your method my cousinis area smelled and also the approach our place smelled. The smell was NOT AT ALL A MINOR DAMP ODOR BECAUSE OF TEMPERATURE (reaction obtained from RIU for that reason behind the smell) and wearing the AC didn't dissolve the smell. The odor appeared to be that of natural sewage or bad trash when I mentioned in my own initial mail. My loved ones and that I have remained at several hotels within the Caribbean/Caribbean Destinations (Rivera Maya, Playa del Carmen, Cancun, Acapulco, Mexico Area, Puerto Rico, Dominican Republic, Bahamas etc.) and we've never experienced a smell like this. I truly may distinguish between your odor of moisture that will be anticipated within the Caribbean and also the terrible odor that people experienced. Your personal cleansing ladies decided the odor was bad and experimented with help us by completely washing the area and spraying air fresheners however it didn't support.
I don't think that RIU is getting possession for this case and two free times isn't adequate to pay people to get a week stuffed of trouble. We settled lots of cash for this holiday and didn't get our funds worth! Not just did the resort dismiss our recurring demands to help us however now I've obtained a reaction which doesn't tackle what we experienced. It's inexcusable that people needed to endure this smell for a whole week. After I let you know that people needed to maintain the area cold and also the odor was nevertheless present doesn't actually start to clarify the degree to which my loved ones and that I were inconvenienced. The odor literarily held my kids up during the night since it was incredible. Whenever we came home our garments and baggage arrived house with that terrible odor. I'd to deliver our garments towards the drycleaners. I'm extremely unhappy that none of the remarks in my own unique mail were resolved. I think it is insulting for RIU to claim that I actually donot understand the distinction between your minor odor of moisture and raw sewage.
If you should be unable to tackle all my issues to my fulfillment I'd prefer to discover the title and contact info in the RIU boss.
Truly,
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Dear Sirs,
My loved ones and that I remained at your Hotel Riu Palace Riviera Maya in Mexico earlier this summer. There is an overall total of ten people. Our cousin and her household - an overall total of four and my spouse, kids and that I another four. My loved ones was designated a room and my cousin and her household were designated a room right alongside our space. Upon our entry to the space we observed a distressing odor within the space and considered probably the space must be washed so we called our concern towards the top table and was informed that somebody might arrived at the area to deal with our problem. No body found our space. On time two of our stay the smell had gotten steadily worse. It smelled really bad and like sewage or bad trash. Our cousin and her household arrived to our space and said about the bad unpleasant odor. I strolled towards the top table and indicated my problem again. The leading desk supervisor wasn't really open and appeared to have an attitude. He explained he would need to examine and find out if there is another space accessible which an update might charge us one more $100.00. I had been shocked about the insufficient customer support he supplied us. First, no body actually found the area on day one whenever we called the leading table, minute we'd unpacked our baggage and possessions and would need to re - pack anything to some fresh space and also the top desk supervisor had the audacity to inform me that the update might charge us $100 extra each day!!! We were being inconvenienced by this whole scenario and there is no problem indicated from the resort at-all!!! I told the top desk supervisor that I needed to understand why the area smelled so poor. The leading desk supervisor appeared troubled and explained " What might you like us to complete for you personally?" I really couldnot think he was talking with me in this manner. I inquired if he might deliver anyone to the area to research the odor and find out when the scenario might be solved. He explained he might deliver somebody but no body was actually delivered to the area. My partner remained within the space to get a great part of that day-to discover if somebody might come with no one arrived even though he named the leading desk again. My partner described the problem towards the lady who had been washing the area on that evening and he or she also decided the smell was unpleasant and agreed to clear the area and sprayed an air freshener. The smell never quit the area our whole stay! Our boy couldn't rest during the night provided the horrible smell and we were required to maintain the area excessively chilly since if we didn't maintain the area freezing great the smell became more powerful. Our boy wound up obtaining a cold because of the proven fact that we'd to maintain the area so cool. It had been very hard to rest since we where cold cold within the space each evening. About the evening of our starting we indicated our issues to some guy who mentioned he was the Resort Customer Service Contact. The guy paid attention to us but provided no feedback. Our whole household were left with an upper respiratory infections whenever we returned home and all of US needed to visit the physician and received antibiotics. I certainly wish the odor wasn't because of form or another thing that may result anybodyis breathing. I should let you know that people invested lots of cash with this holiday and therefore are really disappointed using the remedy we obtained. I highly claim that space 2001 is completely examined which the ports are examined aswell since the odor appeared to emanate from there. I request that people are paid for this trouble since our holiday was completely destroyed from the insufficient customer support at your resort.
I await your expected response.
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