Usacomplaints.com » Traveling & Tourism » Complaint / Review: Red Roof Inn - Terrible customer service, unclean room. #396286

Complaint / Review
Red Roof Inn
Terrible customer service, unclean room

I hired an area for 1 evening because of my spouse and that I sacrificing energy in the home. We named the Reservation phone-line and requested for that nearest Red Roof Resort to the house that still had energy. I inquired especially for a LOW-Smoking Space as my spouse has asthma, I've anti snoring and we're equally vulnerable to Smoking. After many brief moments it appeared anything was so as. The repetition on telephone using the Concerns middle was good and pleasant and incredibly useful. We desired to reach the Resort rapidly once we were ostensibly cold in the home without energy. We named the resort to discover if we're able to Sign In Early or not, the woman about the telephone stated no the area mightn't prepare yourself till 3pm. Therefore we murdered sometime operating around to some shops. Nevertheless when we came towards the real area it had been another account. Both Front-Desk girls stated hardly any in my experience. One smiled another one appeared to have her mind fixed to some telephone. Sign in was fast and easy. They'd not a problem taking my Money in advance. I inquired when the Space was ready, they stated yes, offered me a vital and explained ways to get to it.

I left the vehicle and informed my spouse to hold back within the comfortable vehicle while I examined the area out. I dislike pulling all of the baggage towards the space to see its got problems. I acquired towards the space and went in. It seemed to appear directly but there is a minor Cool odor within the atmosphere. Lamps worked, Television worked, water worked, Warmth worked, I suppose the Odor was simply Stagnant Atmosphere. I thought it had been much better than sleeping within the Vehicle. Therefore spouse and that I lugged baggage to space and completed in. We sprayed Air-Freshener In-Room thought we're able to reside using the stagnant odor. Quickly we began having One issue after another. Number 1 we observed the toilet had 1 / 2 Of 1 move or TP. Perhaps it'snot a large package, nevertheless when you got 2 people set for the night time 1 / 2 Of 1 move does not cut it. I called right down to the Assistance Table to request more TP. The Woman in the table did not appear to be she'd occasion for me personally. And so I hung-up and arrived on along by myself. I visited the screen and he or she told me she was hectic and would need to proceed find me Another Move and might arrive at me. It had been strange. I attempted to become individual and return to the area. MORE THAN 2 hours later she bumped about the doorway offered ME-1 fresh entire move of TP and served such as this was an issue and trouble to her and she quit. Number 2 whenever we folded the bed-spread down and set down about the blankets though they appeared clear they Stank of Previous Smoking. It had been maddening to us since Whenever You get into an Supposed LOW-Smoking room-you Anticipate The Space is not Delicately utilized by Smokers. However the bedspread stank, the blanket stank, the cushions stank. We employed some Air-Freshener to hide a few of the Cool Unpleasant smell and Thought we're able to Difficult it out. # 3 The Final hay... My spouse has Asthma when I stated and that I have anti snoring and that I make use of a CPAP to breathe during sleep. Many times I woke up coughing trigger that Aged Cool Smell of Smoking was entering my Pipes and into my Hide. And my spouse observed the Odor of Cigarette smoking was tougher on a single aspect of the area. It had been like Smoking from Smokers Nearby or Below us was shifting in to the Space. Several times my spouse placed on her Layer and went away from doorway to inhale a few of the chilly evening atmosphere. But that did not help significantly. Lastly we're able tonot cope with it any more. I consider the Time, its 530am and we can not keep here such as this. I ask the Company Table again. The Woman along there served like my Telephone Call was bothering her. I informed her, Skip there's Smoking entering this space from elsewhere. I expected to get a LOW-SMOKING SPACE but This Really Is absurd. We can not stay below, will there be every other Areas? She advised me they certainly were completely Reserved and there is nothing she might do, subsequently informed me she'd another client and hung-up on me. I had been mad today. I told my spouse get fitted and loaded We're making... We shall difficult it out athome or try to visit her mothers. Therefore we stuffed up anything and packed the vehicle. I transpired towards the Front-Desk, noticed the woman, her nametag said SERENA. Serena DIDN'T SAY ONE-WORD in my experience. She'd the darn telephone fixed to her mind again, I acknowledged she was exactly the same Woman who had been about the telephone after I examined in, simply more than 18 Hours before. I place the Keycard about the table and Stated I'm looking at. She published some bill and that I quit.

Recently (Tuesday 12/30/08) Your Energy returned on completely and that I visited the Red Roof Inn site and experimented with abandon a Scathing Remark about our stay. A couple of hours later, I acquired an answer from Mark Jurek, General Director of this RRI who delivered me a brief Apology E-Mail. It didn't claim considerably and created me experience Indifferent and apathetic about Red Roof Inn much more.


Offender: Red Roof Inn

Country: USA   State: Michigan   City: Southfield
Site:

Category: Traveling & Tourism

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