I've read the problems others have had with Expedia. I had my own problems, years ago. Long, long story (which I won't delve into here) - suffice it to say I ran it all the way up to "management" - after getting absolute NO resolution from their "customer-NO-service" department. The manager I talked to was an absolute train wreck of a person, and made matters worse. Basically, my only recourse was to sue them (which I was unwilling to do for such a small amount - several hundred dollars). So, MY recourse is to simply NEVER use them again, and tell EVERYONE I know how lousy they are.
I'm truly a very patient person, and have never had problems with any of the other services - Orbitz, Travelocity, etc. - all have been just fine.
However, Expedia is a den of liars and thieves as far as I'm concerned. I will never use them again. Ever.
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