The salesperson lied about everything. First she led me to believe this was a Canadian Tire Promotion. She said everything was being recorded and I would get a report of the whole conversation after in my email.
The salesperson explained everything very clearly and made sure I understood my 600.00 was paying for an all inclusive package for Cancun and a second free package too Costa Rica. Of which both would come in the mail in a few days.
Of course I never got the email. Ater she answered all my quesions and confirmed I was getting both packages as all inclusive, hotel food etc. Only the flight I would have to pay. She handed me to a closer.
The closer rambled off everything and it went over my head the way he worded the all inclusive I thought was for both packages like I was told.
TD Visa went on the phone with me to hear the recording. They will not let us hear the recording of the salesperson. They say it was not recorded. TD Visa says they can not do anything because I agreed to a non-refundable payment.
Here is what went wrong and what they played on. Probaby at least 30% or more of the people fall for what I did. What a fool I was. I spent 20 minutes on the call. Figured the closer was going to tell me the same thing. Figure it was a true promotion from Canadian Tire.
So basically with blurting the whole package out, having an accent and with the formention thoughts in my head I simply agreed to it all. When I heard the only conversation they recorded a second time I see what happened. The all inclusive was included right after the main package and obviously just before the Cosa Rica package so I assumed both were all inclusive.
When I got my package it looked like it was not all inclusive and so I called the company. They said no it was not then proceded to sell me a all inclusive package for just under 500.00 per person. That is an additional 1K for food and a few minor extras. And still I ahve a flight to pay for.
Now that I look up all there is on this company I tell myself is it worth even going because at least the hotel is paid for? But I can not because now I am paranoid about added expenses I will incur after I arrive. I ahve no idea how much food will cost me etc. I am not sure if this Costa Rica pkg is legit etc.
I have tried calling the hotels but their numbers are not on the net and the company will not give me the toll free numbers. If the hotels are run by this Cancun travel company it wont help anyway.
Here is my advice to all that read this. NEVER except anything over the phone and never agree to a second person confirming anything. If you do listen extremely carefully. NEVER agree to anything that says non-refundable.
You may say what an idiot. I would say that too. If I could explain the whole situation it might make more sence how I fell for this. I will never fall for this again. We will simply hang up the phone on everyone.
My thing is, How can the law allow so many complaints of a company who is obviously conning, frauding people? This was a con job otherwise they would have recorded the salesperson to verify what she said as well.
One last thing my bill shows as paradise resorts I beieve. My bill is not in yet.
My hope in showing my stupidy is that someone else will not fall for this con as well.
Pamela
Grand Forks, British Columbia
Canada
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