I.R.R. Or Vacation Inc misled me in an all inclusive vacation to Cancun package.
They said they were selling all inclusive packages for 4-5 stars hotels in Cancun and after all the info speech they said it only included hotel and meals and beverages not the airfare.
They asked me for what date I would like to travel, I said May. 17 for the 5 nights all inclusive package to Cancun. Alex was the representative (1-800-670-3519 ext. 1040) told me I was lucky there was a cancellation and that those dates were good.
I reserved on 24th of March.53 days before departure. Alex said I would receive documentation trhough mail and to choose which hotel I would like to stay at and return the reservation form. Before I hung up I was suggested 2 web sites to reserv cheap airfare to Cancun. And finally I was given a confirmation # CT03240800. I hung up and reserv my fare.
When I received the documents which was delivered to my neighbour since I wasnt there on Apr. 4th, all it said on it was to return the form before 45 days of departure date, impossible since only 43 days before trip and I still had to send it to them. 23 days before depature I called them to find out about my reservation, to choose my hotel... And they said I should have called 45 days before. No where it said that, now we are 1.5 days before departure and no hotel for me. I spoke to Orlando Rivera 1-407-248-5178 ext. 624 and still no hotel, I am given the run around and thats it. I had to book a hotel now seperatly since I had my airplane tickets.
Sylvie
St-Laurent, Quebec
Canada
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