I booked a room through their website and because of plan changes I had to cancel the room.
The policy said if I cancel after 12PM, there will be a penalty of one night's stay. I was only one hour late, and my booking was only for one night. I called them and was trying to explain, but they took absolutely no consideration or whatsoever. So basically once they get the money, you are never gonna get it back.
They claimed that they do not charge any penalty, but the hotel would. However, from talking with the hotel people, seems like they are going to split the penalty money. I would never use their service again.
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