We filled out a form on the internet to get more information on the different vacation packages they offer but when we were called on about August 14 we were pushed and bullied into purchasing the package right there on the spot. We were told we had unlimited time to use the package and we had 30 days to go over the information and if it wasn't what we wanted we would be able to cancel it and my money would be refunded. We received the package about September 12 and found out we only had one year to use it in as well as that we did not really want the vacation so we contacted the company on September 15 and was conviently greeted by the same rep who sold us the package. She informed us that it was "after the 30 days review period" (August 14 - September 15), and when we informed her the package didn't arrive on time she informed us "she or universal travel "do not control the mail"". We then asked to speak to a manager or a customer complain rep and we were informed that "there was no managers in the building, and that she herself was a customer complaint rep."
Connie
Speers, Saskatchewan
Canada
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