Complaint / Review
Universal Vacation Club
They do not honor contractual benefits

When my husband and I bought into UVC in June it was promoting an airfare guarantee of up to 5 years program through their partner Travel Escape Club. Now, UVC is not honoring the program, though we have this in writing.

When I spoke with the sales manager at Villa Del Palmar Flamingos, he was shocked that that benefit is not being offered. He even told me that they had training on that program about two weeks ago, and that he's going to get to the bottom of it. I'm not sure whether to believe him, as I've not heard back.