I was contacted by phone from a salesperson named Doni in March selling me a trip to Orlando, Florida for 5 days/4 nights as well as 3 days/2 nights in Fort Lauderdale or Daytona Beach with my choice of 2 adult Theme Park tickets or 1 week economy rental car from Alamo. There was also a bonus cruise round trip on Discovery to Grand Bahama Island and 3 nights accommodations at the Island Palm Resort. This entitled four people to go on this trip but we would only pay for two people the other two were free. The cost was $349.00 US per person X 2 people = $698.00 US. We chose the 1 week economy rental car from Alamo instead of the park tickets.
Since my husband and I have three children, I asked Doni about the fact that we would be one person short for this deal and she offered a second package for 4 additional people for an additional $299.00 US. So now the total equals $997.00 US for eight people. I gave her my credit card numbers as I split the cost on two cards, one for $600.00 US, the other for $397.00 US.
She sent the package to me via courier which I received two days later. They wanted $99.00 US per person for a processing fee to be mailed along with the reservation request for the bonus cruise, which we were not told about. My husband called Coral Beach Travel & Tours and they said to just send in $99.00 US total. We did not send them any money as I was getting a suspicious feeling about the whole trip.
In April (1 month later) we received our statements from our two credit cards and much to our surprise there was two entries on each card. The first entry was for Coral Beach Travel & Tours for $397.00 US = $405.33 (Canadian) and another one 9 days later from Buy Sell Solution Inc. For $398.00 US = $418.54 (Canadian). The other credit card had Coral Beach Travel & Tours for $600.00 US = $612.02 (Canadian) and another entry for 7 days later from Buy Sell Solution Inc. For $598.00 US = $617.23 (Canadian). My husband called Coral Beach Travel & Tours and they said that they have never heard of Buy Sell Solution Inc. (ya right). He then called the Buy Sell Solution company and got their answering machine, he left a message and they never returned his call, (I wonder why?)
I have since tried calling Coral Beach Travel & Tours and their answering machine is full and I was unable to leave any messages. Other times I called it said their office was closed and to try calling back during their office hours from 8:30 A.M. To 5:30 P.M., even though I tried called during those times. I then emailed them and my email was rejected and sent back to me. This company is definately a scam!!! Have you noticed how many telephone numbers they provide you and none of them work!
One good thing has happened since all this and that is that the one credit card company telephoned me in April, to advise me that some company was trying to put through another debit on my credit card and that they wanted to cancel my card and would issue me another card under a different number. They also told me that someone from their company would be investigating this matter. They sent me a declaration to fill out, which I did and when I received my statement in July, they had reversed both charges on my account. Very nice of them. The other credit card company (figures the higher amount one) are not so nice. They won't reverse anything unless I can show proof in writing that services cannot be rendered by Coral Beach Travel & Tours or show that they are out of business. So we are out of pocket $612.02 $617.23 = $1,229.25 for a trip we are not taking.
After reading other peoples horror stories on the complaint website I'm very thankful we are not taking a chance by going on this fraudulent trip!
Nancy
London, Ontario
Canada
0 comments