I went on a Spring Break trip on March 18-25, my trip number was 61829. I noticed on April 22nd I had a $259.97 charge on my credit card. I attempted to call Inertia Tours (the travel agency used) but the 1-866-WILDTRIP number no longer worked. I attempted to email the company, but received no reply.
I finally called Mazatlan Express, another travel agency that allowed the owner of Inertia Tours, Chad Hart, to use their credit card merchant account. The owner of Mazatlan Express, Kraig Lofquist, was very helpful and gave me a number that worked for Inertia Tours.
After a week of leaving voicemails and receiving no call back I again called Mr. Lofquist, who informed me that he had called and spoken to Mr. Hart and gave him my information. Mr. Hart chose not to call me back and left me with not recourse but to file an official complaint.
On top of the 259.97, my Hart has a $350 security deposit for the room that my group stayed in, this is not due to me refunded until later in the year (30-45 days from the last vacationers departure).
I now fear that I may lose this deposit as a result of filing this claim, but $609.97 is enough money for me to get upset.
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