My Mother-in-law passed away and we needed to go home to attend the funeral. I went to yellow pages and got the phone number to The Country Hearth Inn in Toccoa, Georgia. It was a 1-877 number. My daughter called because her husband is a deputy sheriff and gets discounts when traveling. Once she found out she was talking to someone other than the motel she told them not to bother and hung up. She called directly to the motel.
My wife and I arrived that day, and obtained a room for $74.00 which included the tax. The next day my daughter and her husband arrived. Travel web had sent the reservation anyway. The motel had no choice but to honor the reservation due to a corporate agreement. I paid $86.00 for the same exact room as we had. Then I found a $12.00 charge on my Visa card. There was also a $1.00 charge which was removed after I contacted travel web, which is a.K.A. Priceline.com.
I explained to them what had taken place. I requested my money be returned. I could have contacted the Visa company but wanted them to do this on their own. I explained that if they refused to return my funds I would put the story on usacomplaints. Coms.com. They refused stating they had made the reservation.
These people use the Internet to route business to them. Then they do whatever they need to do to get your money. The website advertised 70% off on rooms which is impossible when they charge more for a room than the motel itself, then they stick a charge on it for their "trouble"! I gave them plenty of opportunity to correct their error but it appears they value the $12.00 more than their reputation.
So to re-cap, I paid $74.00 for a room on Monday night in a small north Georgia town which I walked in and rented. Next evening I paid $86.00 for a room travelweb reserved when they were instructed not to. And they charged $12.00 for this "service". I paid $98.00 for the room my daughter and her husband got. I paid $74.00 for a room I got. And they advertised 70% savings. I don't see it. (It has been a long time since I was in school but I don't think math has changed that much)!
Beware, if you need accommodations DO NOT use these thieves. They mislead you and then take your money. I suppose they don't mind ripping people off. If they get everyone in the U.S. Alone for $12.00, they will make a great deal of money. It appears to me they don't care about customer satisfaction.
My father taught me years ago that if you do someone right they may not tell anyone. But if you do someone wrong they will tell everyone. I passed this on to them and they obviously don't care. So here it is. I hope they will address this and respond to it. I hope everyone that is traveling sees this and is made aware of what these people will do to them. Beware!!!
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