My father in law just passed away and i needed plain tickets for my husband and my daughter to fly from Raleigh NC to ontario ca, 1 Ticket would be a 1way and my husbands ticket a round trip. I booked the flights on the phone for 528.50 total for both tickets, gave the credit card # and had more then enough money in the bank to pay for both tickets. Cheap o air took out 290.00 for one ticket and then 2 hours later tried to take out the remaining 238.50 for my husbands ticket. At that time they emailed and said the was insufficient funds and could not get the money.
I called and talked to them and was told its my bank, so i called them they said no it was cheap o air. I called cheap o air back and found that they had taken 75.00 more from my account, I asked why and was told no straight answer, I asked for a supervisor or manager and was told on 2 different occasions that they didn't have supervisors or manager on duty, they told me to call back the next day to have the card ran again.
I then called back the next day to have them run the card again to purchase the ticket and was told again insufficient fund. All the while you can not understand them very well, Not english speaking! I told them i wanted to go ahead and cancel my under age daughters plane ticket because she can not ride alone to California and because it had not been 24 hours yet i figured they should have no problem refunding the 290.00 back onto my card so i can then purchase the tickets from somewhere else so they don't miss the funeral. They then told me i would suffer penalties of 111.00 plus 75 and 35.00 for penalties.
I was outraged, I have went through so much already that i couldn't handle anything more from them and wanted to be done. So i agreed and they took all the money from my banking account. I don't have any more money and now my husband cant fly to California for his fathers funeral. It is the law to have a manager or supervisor on duty at all times Thank you
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