The Holiday Inn Express motel in Scottsburg, IN over charged us $37.35. The bill said one thing, my bank statement said another. When I called after the shock of seeing the overcharge, I was informed that it was policy because we used a Visa debit credit card instead of a regular credit card we will get charged some fee in case we steal towels or deface property, and it will be 3 to 5 business days to get the money back into our acct. Had we been aware of this, we would have used another card. No disclaimers nor disclosures were made at check in.
What really frosts me is that we have been Priority Club members for years, (it says that right on the bill) they have our information and we are a frequent customers. The only reason we used the check card was that it was the first one my husband pulled out of his wallet and we didn't think twice about it. If the young lady had told us that this was the policy, we would have used a different card. No problem. But since she didn't even ask us about the card, we didn't know that we would be getting over charged for our night stay.
I have left a message for the Gen. Manager to call me in the morning. If she does not call me, I will be calling her for sure. Then I will be putting a call into the corporate office. Not that it will do any good, but isn't there something we can do when this happens? They took more money out of the account than we authorized. As far as I am concerned, that is stealing. It is fraud!
What can we do about this?
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