I received a notice in November for a 6 Day All-Inclusive for only $314.00. I made a reservation spoke to Emma Davis ext 1038. She instructed me that the 6 day all-inclusive package was for Grand Baya, or Presidential Continental in Cabo San Lucas. I received a receipt of confirmation charging my credit card $598.00 with a $20.00 service charge totaling $618.00 which was immediately removed from my account.
On 2/14/08 $198.00 dollars was cashed from my checking account for a reservation for March 17-22 that you have failed to honor. I have spoke to several of your staff without success in getting a reservation per your contract. You have failed to even return my calls. I have requested to speak to the owner of the department and again no response.
To date I have not received a confirmed packaged vacation as promised per contract and you have taken a total of $816.00 dollars from my account I do not have a reservation and I have called several times and left several messages.
Evonda
Evanston, Illinois
U.S.A.
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