Complaint / Review
Lord Wakefield Hotel
I paid for a hotel room in full over a month ago, that I did not receive

I strategically thought out and planned my honeymoon over a month ago using mainly the internet. We were to go to philadelphia, New York, Boston, and Niagara Falls in that order. After being in New York it was very hard to leave during the day because we were so overwhelmed and wanted to see more sites, we finally headed out at 11 pm, with no worries because we already paid in full for our room at the Lord Wakefield Hotel over a month in advance. We arrived sometime around 2:30 am and when we walked in the ignorant lady at the service desk said "your late." With that being said I want to reitterate that I paid in full over a month before my arrival time. I didn't reserve a room, rather I booked it/comfirmed it. Now I'm a grown man and as long as I have ever stayed in a hotel it doesn't matter when you get to your hotel, in fact the only thing that matters is that you leave on time and cancel if you can't make it over 24 hours in advance, or you will be responsible for more costs. She then "walked" me as she said to another hotel, it was a dive. The parking lot had multiple signs saying your responsible for your items in your car, and then the guy at the front desk at this new hotel tells me "its not the first time Lord Wakefield Hotel has done this before, we have never overbooked." It also cost less money a night then I paid Lord Wakefield Hotel. Furthermore and most bothersome to me is that I hand picked Lord Wakefield Hotel due to the location, I had a few sights to see that were right around the corner. I would call myself a smart consumer and I hate wasting money on nonsense like extra gas, not only that I try to be environmental friendly, yet here I am spending money on extra gas and sending un-needed polution into our atmosphere, since I'm over 20 miles from everything that I already paid for. Lord Wakefield Hotel is not willing to reimburse me for any money, they did put me up in a room of a lesser value hotel for one night. Needless to say i highly recommend never staying at the lord wakefield hotel.