I recently got a letter telling me that if I called a number I would get a discounted vacation, and as a sepecial promotion receive three additional vacations at no extra charge. I've been going to college for a year (without any breaks) and had a break comming up in August, so I called.
When I called the man I spoke to gave me his speach, told me that this was a now or never offer, and then told me the price. I hadn't been working, so I didn't have very much left on my credit card. I told him that I wasn't sure how much was left on my credit card, but I knew I didn't have $600 left on it.
He told me that it wouldn't be a problem, if I gave him my credit card number, he would check to see what I had left on the card and charge the balance. After he "checked", he informed me that I had a remaining balance of $174 and that he would charge$174 to my credit card and then break down the remaining $426 into installments. I agreed and was then transfered to the verification department.
After they connected me tp the verification department, the line suddenly got static and I could barely hear what the woman on the other line was saying. After asking her to repeat herself over and over, we finishewd our conversation.
About two days later, I thought about it and decided that I didn't have the money to take this vacation. I waited to get the information in the mail so that I could find out how I should go about canceling the vacation package.
When I received the package, looked through it and on the last page, on the back, in miniscule lettering it told me how I would have to cancel.
When I called the number and told the "customer care" operator that I wanted to cancel, he told me that since I was on a payment plan he wouldn't be able to credit my account or stop the payment plan. He then tried to sell me another vacation package! After that I was mad, I read the back page to him verbatim: "You, the buyer, may cancel this transaction without any penalty or obligation at any time prior to midnight of the third bussiness day after recept of this notice. If you cancel, any payments made will be credited to your charge account within ten business days."
He swiftly took care of my request and told me my charge account would be credited within 7-10 bussiness days.
Two weeks later, I receive my credit card statement... They had run my credit card over by $90. And there was a charge on there, that I did not authorize, for an additional $21.
It has been three weeks and my account has not been credited yet. When I called today, the supervisor I spoke to told me that my paperwork had been lost, that he couldn't do anything for me, and that in order for this to be taken care of I would have to fax a letter to the complait department and they woulds then call me within 7 days.
I feel very helpless and pissed off right now, and I was wondering if anything ever came out of the class action suit against this company. I trusted that Ramada was a respectable corporation that would act in an ethical way, and I was deceived.
Christina
Churchville, New York
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