Complaint / Review
Hotel-Guides - Wctravel
Ripoff Uncompleted Holtel Reservation Cancelation Cost Me $294.16

I needed two Hotel rooms for a short notice two day business trip to Eugene OR. Unfortunately all the hotels in Eugene were booked due to a local collage football game. I searched the internet and found this companies site. They listed a hotel that had two rooms for one of the nights. I used their site to book the rooms but could not get the page to give me two rooms under one reservation number so I ended up with two.

A couple days later a different hotel had cancellations that met my needs for two rooms for two days so I book with them instead.

I then called the 800 number listed on my Hotel-Guides.Us confirmation e-mail to cancel my one day reservations. They have an automated answering system that just could not handle that I had two reservations to cancel so I was transferred to a real person. I gave my confirmation numbers to her and she told me that my cancellation numbers would be the same as the confirmation numbers. She was very pleasant and thanked me for my business.

We went on or trip and all was fine until a couple of days after we returned home. The hotel that I had booked and cancelled the one night had charged my credit card $294.16. I call the hotel to challenge the charge but they told me they only received one of the cancellations and I am being bill as a no show. They told me that I would have to take the matter up with my travel agency, wctravel.com.

I have made several unsuccessful calls to Hotel-Guides.Us/wctravel.com customer service to try to get this matter resolved but all they can say is that it the customer's responsibility to ensure that the hotel receives the cancellation.

I thought that is what my cancellation confirmation numbers were for! I guess not. They basically told me it is not their problem and that I should take it up with the hotel (Catch 22). Even thought one of their employees did not follow company policy and document my call and no one sent me a cancellation e-mail for the one reservation that they did cancel.

I guess I must have been smoking crack and dreamed the whole thing up.