I bought a trial package in June 05 during my honeymoon, i told them we probably would not be able to use it for a year or 2. They said its ok no problem. (YOU CAN CANCEL ANYTIME) wich is a lie, I later found out i only had 10 days. They also told me that if i paid a small fee i can carry the package over for a third year, in case i didnt have time to use it. Well little did i know my wife got pregnant, and we were unable to use it. So i called 9 months ago and made aware of the situation. They stated i had to use all my points by dec 07 or i will loose my points and my money. (AS OF RIGHT NOW I HAVE NOT USED ANYTHING) but they also said call before the end of the year and pay a small fee so you can carry it over for 08.
Well i called again in june and spoke to someone who said oh call again by sept and we will extend it for you for no fee with no problem. Again i called this past september when a supervisor said there was no such thing Bs carrying it over to 2008. I stated i was willing to pay a fee if i had too, i also told her the dates and names of the people i spoke to and gave me the information. She did not apologize but said I WILL DO YOU A FAVOR and give you until may to use it. I said but i cant go in may i started a new job and wont get vacations until aug 08, wich i had also mention to the rep in june. She stated either use it or you will loose your money.
YOU TELL ME WHAT YOU MAKE OF THIS. When from the begining i have been told what i wanted to hear, just so that at the end i saw the real thruth behind fairfield resort and their methods of getting a sale at any cost.
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