I just had the most horrible experience/customer service at a Super 8 Motel in Williams, AZ. I have never been to rudely treated before. Because of my treatment at the front desk of this hotel I decided not to stay on the property. The man at the front desk didn't seem too concerned when I told him I was going to contact the customer service line and complain. He stated that I had reservations and he was going to charge me whether I stayed or not. The sale was complete in his book so why should he care who I contacted.
He wouldn't even give me credit for the deposit that I put on the room when I made the reservations.
Well, he has charged my credit card and I am disputing the charge. Super 8 brags about "traditional warm hospitality and guest loyalty". Well during my 11 day trip I stayed at several Super 8 throughout Montana, Utah, Nevada and Arizona and this particular hotel is an embarrassment at the least to the Super 8 name.
Also, after contacting the customer service line the letter I received did not even address my concern but told me because I did not have a cancellation number I was obligated to pay. So much for guest loyalty.
Because of this experience I will never stay in another Super 8 again.
Laurel
Aurora, Colorado
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