I am a V.I.P. Member for Super 8 hotels. I travel very frequently for business. My last three experiences at Super Eights have been terrible.
In all three cases, I have not received my wakeup call.in all three cases, this has cost me business. When I report this and ask for a discount or a free room due to their neglegence, they give me excuses. They tell me how their system doesn't always work. They tell me "that is why they put alarm clocks in the room." When I ask why this wasn't told to me when I asked for a wake-up call, they respond by telling me that "I should be smart enough to know that something could go wrong." "That is why they spend the money to put alarm clocks in the room." As though taking 2 seconds to tell me this would have been a large investment. At all three places they didn't care at all.
Major credit cards seem to be on to this horrible hotel chain as well. They seem to readily refund your money when you discuss their methods of treating their own customers. Super Eight just doesn't understand that it's their customers that keep them in business.
There is a lot more detail I'm leaving out. Trust me, I travel 3 weeks a month and I only stay at Super 8 if absolutely necessary. They cause you to lose business and then blame it on you.
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