I wanted to take my wife on a special trip to Paris, France. Since my wife is a legal resident of the US but not a citizen yet (no US passport) I was concerned about the entry requirements for getting into France.
I specifically asked the Expedia representative what the requirements were for my wife. I explained that she is from Colombia and that she has a Permanent Resident Care (Green Card) but she is not a citizen of the U.S. He stated that he would check with his supervisor and then get back with me.in a couple of minutes he came back on the line and told me all that she needed to get into France was her Colombian passport. I asked him if he was certain because I didn't want any travel problems. He said he was certain and repeated this is what his supervisor had told him.
To make a long story short when we arrived in Paris she was refused entry for not having a special VISA. We were put on the next flight back to the US. I won't go into how emotionally devistating this was but my wife was crying on the plane all the way back home. It was one of the worst day of our married lives.
When I called Expedia to tell them their error and how it ruined our trip all they said was "We have no record of our representative telling you this".
The ripoff is they will tell you anything to book the trip and then not document what they tell you so they have deniability regarding their mistakes.
Therefore, I am out $3,500 (not to mention the days off work, car rental, emotional strain on my wife, etc) and it's not fair. I did what the travel agent at Expedia told me to do and because he gave me the wrong information I have to pay for it!
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