I went to Mann travel agency to book a combination business trip/vacation. I WENT IN OVER 6 WEEKS AGO FOR A TRIP LEAVING ON 02/24/06 What should have been an easy thing turned out to be a nightmare!!!
Carol Hoffman (my agent) was imposssible to get ahold of.
She charged the airline tickets, euro rail tickets, and hotels to the wrong credit card. When I tried to get her to fix it she would never return my calls. We lost a hotel in Rome because she never got back to me and I wound up booking one myself at a much higher rate.
But the worst was when I showed up at the airport on Friday (24th) they told me that I did not have a ticket. This mental genius reserved a flight charged my AMEX card and never booked the ticket. This was 3 hours before departure. What ensued was 2 1/2 hours of trying to get the airline to reinstate the ticket. The airline wanted me to pay $4000.00 for a one way ticket.
Stay away from this company. They are a total rip off
i complained to the owner no response.
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