End of December I was surfing on the WWW and found a telephone number I was forced to call.
Mr. Charles Coleman answers the phone and after 56 (!) min. I had reserved a "Passport to Paradise" for 14 days, valid from 12/28 untill 6/28 for the price of $998.00 booked from my CreditCard (Mastercard).
Around 12 January the tickets were delivered at my home address.
Hereafter I had several e-mail contacts wih Mr. Arnold Herard concerning questions and additional information.
Around 17 January my wife got the answer of a medical surgeon, with desastrues result! (Breast cancer).
On 19 January I e-mailed Mr. Arnold Herard for cancellation of my reservation.
His answer was that a cancellation was only possible by a written letter.
On 22 January I sent a letter by mail with "receipt confirmation"
On 24 January I sent a e-mail with the written letter as attachement to Mr. A. Herard.
His answer was that it was impossible for him to open an attachement (!) and he should wait for my letter.
On 30 January I got from my mail-company the confirmation message of delivering the letter.
On 3 February I sent an e-mail with the confirmation message from my mail-company.
The answer came the same day from Mrs (Mr) Kazene Koop with the same context: no letter received!
My last, urgent, e-mail was 14 February with untill now
(28 February) no reaction.
My complain is that the "General Terms and Conditions" says in the last sentence: "ASTAR allows a purchaser to cancel their purchase by delivering written notice to ASTAR within thirty days after receipt of the vacation package"
My concern is that ASTAR is trying to deny receipt of my letter before the thirty days are valid
What can you do for me to force ASTAR to accept my cancellation!
Peter
Coevorden
Netherlands
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