I purchased a vacation package from southwest airlines in January and had been looking forward to this trip for two months. On March 26 the wife, daughter, and myself flew from Sacramento to Las Vegas. After arriving in Vegas at the airport we went to baggage claim to pick up luggage. My luggage ...
I did not use my credit for airfare within the allotted 18 month timeframe (I'm at the 22 month mark and wanted to use it). I am looking for a refund; just a chance to use my credit. Southwest refuses. If I could have received a reminder email or text that my credit was about to expire, I would ...
I was physically assaulted by the ticket agent while trying to board a flight out of Orlando, Florida. The assault left me with a huge bruise on my fore arm where she grabbed me. Then a few minutes later I was asked to leave my seat before take off and get off the plane. I missed the flight and was ...
Here's my story about how Southwest has completely ruined my plans to visit family for the holidays: I signed up for a Southwest Chase card last year because they were advertising a two-flight credit signing bonus. I have used the card quite a bit recently, with a very poor return on points I might ...
Southwest Airlines markets the fact that there Mission Statement is based on "Service to the customer" (The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit). Based ...
I agreed to pay a change fee of $150 to move my flight from a Saturday to Sunday. United was late getting into Eagle Airport in Colorado and I missed my Denver connection. I stood in line at the customer service desk for 90 minutes and ended up missing my important Monday morning meeting because ...