I purchased a vacation package from southwest airlines in January and had been looking forward to this trip for two months. On March 26 the wife, daughter, and myself flew from Sacramento to Las Vegas. After arriving in Vegas at the airport we went to baggage claim to pick up luggage. My luggage ...
I did not use my credit for airfare within the allotted 18 month timeframe (I'm at the 22 month mark and wanted to use it). I am looking for a refund; just a chance to use my credit. Southwest refuses. If I could have received a reminder email or text that my credit was about to expire, I would ...
I purchased a return flight with Southwest airlines from Newark to San Jose returning today, I get an email when the first part of the flight, from San Jose to Denver arrives in Denver saying the second part of the flight is cancelled... No biggie... I'll get a credit for the second part and ...
I was physically assaulted by the ticket agent while trying to board a flight out of Orlando, Florida. The assault left me with a huge bruise on my fore arm where she grabbed me. Then a few minutes later I was asked to leave my seat before take off and get off the plane. I missed the flight and was ...
Here's my story about how Southwest has completely ruined my plans to visit family for the holidays: I signed up for a Southwest Chase card last year because they were advertising a two-flight credit signing bonus. I have used the card quite a bit recently, with a very poor return on points I might ...
I purchased a ticket for a passenger other than myself last week, using my credit card billing info. Approximately 2 days later, I requested a cancellation and for Southwest to apply them to an internal "travel funds" account that I could access to book future travel. This is all ...