I rented a vacation house with five friends in Leavenworth, WA in Sept/ Oct to celebrate Oktoberfest. We had a great time and the house lived up to its advertising. We were careful to leave the house clean and in excellent condition.
I paid $1305.00 plus a refundable deposit of $400 for three days. When I did not receive the deposit back, I contacted Sunspot and asked them about the deposit. They told me that they were not going to refund my deposit because I had ten extra people staying the weekend there. That, of course, was a total lie. There were six adults and one 5-year old child staying in the house. No one else stepped foot in the place over the weekend.
They have refused to discuss it with me, to provide any evidence of these additional 10 "phantom people" that they claim were staying there.in fact, they refuse to answer my letters at all.
I've filed reports with the Better Business Bureau and the Attorney General, but Sunspot has refused to respond to the compliants.
It is unbelievable to me that a company would do business like this. We had a contract and they violated it by trumping up false stories of additional guests to avoid returning a deposit.
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