Purchased a vacation package on September 25. Spoke to Jahlema. Cancelled by phone within 2 hours. Spoke to Jahlema, Will Peterson and Dave Thomas (Manager) who all confirmed package was now cancelled and credit would follow within 2-3 days.
On September 30th, spoke to Dave Thomas then Will Peterson who assured me the cancellation would go through same day and he would call back in 1 hour to confirm. Have not heard from anyone.
I have left numerous messages since and have even received an e-mail confirming that I had complied with all cancellation requieries and that credit would follow.
Am still waiting.
Hopeless and broke,
Febuary 8th
Monique
Montreal, Quebec
Canada
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