My family and I drove thru Gatlinburg and with no hotel reservations we stopped at city's tourism bureau where a tourism employee indicated she could get us a cabin for the night and then if we would agree to attend a "90" minute presentation the next morning at Westgate, Westgate would refund the $ we paid for the hotel.
Westgate officials did not give us a complete copy of closing papers and we did not discover this until we got back to Tampa. We tried to get closing papers faxed, no one could help us. I called several phone numbers I had to find on my own and was told that there was no fax number and there was no "corporate counsel" to whom I could send anything or call.
Westgate officials evaded our requests and are now saying it is past our rescission period. We did get our complete closing papers in the mail but only after the rescission deadline has passed. We are collecting names and complaints from others and will pursue filing a class action lawsuit against this company.
They are a huge company and the City of Gatlinburg should not allow them to tarnish their beautiful City's name in this manner.
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