I booked my very first flight online at the beginning of January. I found a roundtrip ticket for $727.00 to where I was traveling to. I booked it online, got the confirmation email & thought everything was booked & great. Half an hour later I get a call from an agent at Travelocity telling me the price of the ticket that I purchased has gone up to $780.00. After arguing with this agent on the phone for 15 mins & telling him that their company should be honoring the price that I purchased online I ended up having to pay the $780.00 for this trip. I got another email confirmation & noticed that one letter in my name was spelt wrong. I called back & they said they would change it for me. I thought my troubles were over until I saw my Credit Card statement. I noticed 2 charges on there from 2 different days. One for $780.00 & another for $801.00. I called Travelocity back talked to 3 different agents who could not find a record of me in the computer or my trip. When I called back for a 4th time I talked to a lady that found me right away & told me that because I changed a letter in my name that, that agent had booked me another flight at a more expensive price & did not cancel that other trip or refund my credit card. She told me that she was not able to refund me & that I would have to call back on Monday & talk to an agent in the refund department. I called back on Monday at 7:45am & after talking to 3 different agents, being on hold for over an hour & a half & being told that they could cancel my trip but not refund me I hung up very frustrated. I called back after work, talked to another 4 agents who had no clue what they were doing, could not find me in the computer & were transferring me everywhere, I finally told them that this was their mistake & that they needed to deal with this right here & refund me. So in the end they canceled one of the flights, told me that I would receive a refund in 7-10 days & that I would be charged the amount of $801.00 for my flight. I was charged an extra $74.00 in the end. I will NEVER book with Travelocity EVER again. They have the worst customer service & their prices are a scam!
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