A homeless person gathered enough money to make the trip back to New Hampshire. She missed her 3:20 AM bus, she attempted to pay the $20.00 change fee, however, the Customer Service Rep continually kept telling her that her ticket had no value and that she would have to purchase another $231.00 dollar ticket. We called all the numbers listed on their websites, however, no one could help us. Until, I called the Texarkana Location. We drove from Shreveport to Texarkana. The ladys at the Texarkana location are ANGELS from above. They searched for bus schedules and reissued her ticket for the $20.00 fee. They did not even hesitate! Texarkana YOUR ROCK! Your station is clean, I would never mind catching a bus from Texarkana. Shreveports station is dirty and nasty, no matter the time of day you arrive there. And all the attendants in Shreveport have NASTY attitudes!
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