Royal Carribean cruise line won't tell you that the luxury suites on the Sovereign of the Seas are below the Windjammer Room, the main kitchen and dining area on the boat. While staying in the Sagitarris Suite, at night when you are trying to sleep, you will hear clanging metal pots and pans, metal food carts banging into kitchen doors, water running through pipes like hammers slamming the walls, all night long.
When you complain, it cannot be stopped because that is when the food is prepared. All the luxury suites are full, so they cannot move you. They act like they care, but they don't.
They have no fear of legal action because you cannot sue them in the state in which you live. You agree to sue them in Miami, Florida when you book the cruise. So, if you live in Texas, tough! The cost of the cruise does not justify hiring a lawyer in Miami.
When you complain to Customer Service, all they will offer is a voucher good for 10% off your next cruise with them. Great, go on another crappy cruise with Royal Carribean. No thanks, RCI! I'll give Disney Cruise Line my business and money.
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