To Whom It May Concern:
On Tuesday August 06 at roughly 14:25, my so-far pleasurable and slightly ahead of schedule trip to Southfield, MI via Oceanside, Ca. (to vist my family for the first time in several long years) was abruptly metaphorically strangled and verbally maimed by one of your drivers. To be specific, a Mr. Jay Harkins. (Please extend my apologies for any misspelling of his name, as he was not wearing any form of identification.)
To be specific, I re boarded my same coach in Tulsa, O.K. After what was to only be a 15 minute break, turned into a 30 minute delay. Already not on the right track, I had to blatantly observed the switching drivers chat and smoke away while the rest of us sat on board... LATE!
To continue, as I was preparing both my seat and ticket, we were informed to remove our ticket from the envelope and have it ready by the afore named driver. After several issues in the line before me were resolved unprofessionally, it was my turn. Ticket at the ready, out of the envelope and ready for the driver to tear out. As he reached me, he informed me that it wasn't out of the envelope. It clearly was out of the envelope, though still attached to the rest of my tickets. So, clearly not understanding I began to tear the ticket. Mind you, I watched him WATCH MY FINGERS as I slowly tore the ticket. Sure enough, once I reached the end I was scolded with "I no longer have to take that, you no longer have a ticket! I never said tear it. Now take ALL of your tickets out!" I have never been spoken too in such a manner. With such perceived animosity and disregard for the fact that I paid for my tickets.
In continuation, while I was waiting for Mr. Harkins to come back to me, I witnessed the utmost in unprofessionalism. He both rudely and intimidatingly advised the gentleman who only had a print out, as he had allegedly lost his ID in a house fire, to exit the bus immediately. No discussion. No offered information until after more than one of the other riders exclaimed their discontent with his blatant attitude. At which time he ordered the gentleman to go in to the station and get a supervisors signature. I understand policy and procedure and the need for strict adherence, as I am a U.S. Navy veteran. I, however do not understand the demeanor and discontent of this driver. Do you?
As I pen this letter, I have about 1/4 of my trip to my destination left, and by order of default my entire return trip to go. I very much hope that I fail to encounter another employee - driver especially - like Mr. Harkins. If I do, I will, without hesitation cut this trip short and try a competitor; possibly fly.
Thank you very much for your time and cooperation in this matter. I look forward to hearing back from your company in resolution.
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