Bus transfer vouchers were purchased at expedia.com. (airport to hotel NY) Traveling companion didn't have time to print the voucher (no printer) before the trip. We boarded the bus in NY and explained the situation, and were told that we would have to pay the fare. We were also told to save the receipt and that Expedia would refund it. After numerous calls to Expedia and to NY Express Bus Service, both deny responsibility.
Management at New York Express Bus Service says it is not there policy to call and check if there is a valid voucher.
Management at expedia says that it is not there policy to refund vouchers.
Mean while we had paid twice the fare for one terrible service and both companies are fine with that. The unused voucher was 55 dollars.
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