I saw a flight for cheaper in another website but I thought I'd book with Expedia as it is BBB's Business of the Years for 3 years. Expedia said they have a Best Fares Guaranteed policy and told me they would match the fare and issue a $50 coupon however I had to book my flight at Expedia's rate first. Then they transfered ne to customer service who will credit/refund the difference. Well after 3 hours talking to 6 different customer service reps (because they "accidentally" hung up on me), and sending numerous emails to Expedia's customer service (which they claim they never recieved even one of my emails), and 4 days later I still have not heard from them nor have I received my Expedia "Best Fares Guaranteed" credit to my account... It's a scam! Don't fall for it. I will never book with Expedia again and I will make sure I tell all my coworkers, family and friends to never trust Expedia.
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