My partner just booked a hotel room through this company. We then called the hotel and discovered there was no room reserved for us. We attempted to get a confirmation number from Otels.com on their landline. They only use a "tracking number" which of course is not recognized by the hotel. After some online research we discovered the numerous complaints against this company. We called them to cancel the transaction and received instructions. We then alerted our credit card company to remove any charges. They in turn called the Otels.com landline: first call wasn't answered, then subsequent calls they were hung up on. Beware this company!!! There are complaints in other countries as well. S-C-A-M A-L-E-R-T! We will be wary in the future on companies using similar phonetics; this company is NOT Hotels.com. This outfit is bogus and we recommend travelers use legitimate companies only. Lesson learned.
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