On November 18, I applied the Expedia site to guide a for December 20. To do this, there is a start date diary one presses to pick the day. I picked Nov 20 and also the end-date area instantly set-to November 21. I established this and my card was billed.
I got a message verification showing that I Would arranged a smoking space, that we hadn't. I approached the resort plus they stated you will find no-smoking areas, and so I ignored the e-mail.
Our friend and that I came November 20 and was informed there is no reservation. Expedia had arranged the reservation for that day of purchase as opposed to the day I'd carefully chosen and established on the site. I approached Expedia and was informed they'd no supervisor accessible, however they might publish the reimbursement request. I named Friday, November 23 and was informed that my reimbursement have been authorized and was in a line for Wednesday, November 26. Then your customer support problem started.
I tested with my lender Dec 2 and was informed the reimbursement hadn't been prepared. I named Expedia again and described the problem. The very first broker moved my phone to http://Hotels.com (?) who obviously had no report of the deal. I named Expedia again and also the next consultant first stated she'd no records about some of my calls. She subsequently contradicted himself and stated there is an email stating my reimbursement have been refused.
I called to challenge the call with my lender, and he or she related us to get a conference call. The following Expedia consultant also stated there have been no records and questioned why I did not contact Expedia concerning the smoking area. I mentioned I approached the resort straight to change rooms plus they had recommended me that there have been no low-smoking areas, and so I instantly recognized the Expedia e-mail wasn't legitimate, and so I ignored it.
The consultant set mean store and returned and stated he may find not a problem using the site and may just provide me a discount for $50. I'd never conduct business with Expedia again, to ensure thatis fairly insulting. I'd like my complete reimbursement of $77.90. Expediais code issues aren't my problem.
The boss I next talked with explained that since the mail outlined the sign in day as November 18, it had been a deal which she should support. I subsequently noticed that given that they arranged me to get a smoking space (used to donot need) also it was an area which *didnot actually exist*, they didn't support their end-of that agreement aswell. It had been a and patronizing debate. Their email previously had no standing.
The small type: avoid using the services of these folks. Their site is problematic, their customer support people change tales, plus they do not actually maintain records about client connections or conflicts.
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