We called Southern Bell (AT&T now) on Nov. 1 2007 to let them know we were movingfrom 6231 SW 164th Path, Miami Fl 33193 We wanted to know how we could retain our ph# 305 388 9900 & retain use of my email address. We were moving temporarily to Homestead Fl, until march when we would then move permanently to Coral gables Fl. We were told to put the acct in suspension of some kind & pay a lower mo. Rate.in january we found out that we could not retain the ph # due to the location of the new address, in Coral Gables we could not retain the 305 3889900 ph #. So we asked Juanita Ardilla, the supervisor from So. Bell we were dealing with, to give us a refund for the $'s we had paid and to cancel the internet service.in the meantime they cutoff the phone & internet services at the new owners at 6231SW 164 Path, Miami, our previous address.in March the bldg. We were hoping to move for was not ready, so we moved to N. J In October we moved back to Coral gables Fl.in February we received a statement from AT&T for monthly Fast Acces & Fast Access DSL Xtreme internet services. Come to find out they had been billing us monthly & sending the bill to 6231SW 164 Path, Miami, the home we had moved from Nov. 2007. AT&T then submitted the bills to the Homestead addres, from which we had moved in March We spoke on February 13 with Mr. Bush and Ms Arlene explaining the above issues & both told us they or someone would be calling back in 7 to 10 days. This is May 10 & we just received another statement from AT&T, now we owe according to them $761.74 We did pay the charges for Nov., Dec. & Jan. We have not received any internet fast access services since Nov. 2007 & AT&T continues to bill us. No one has ever contact us from ATT other than by continued monthlu bills. Don't you think that by now they should have at least turned off the service for non payment? And yet they continue to bill for fast internet service. We are frustrated by their actions & inactions, perhaps they even have reported my credit for non payment. Perhaps is time to get an attorney or the media involved.
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