My problem started on 11/4. When I went to use my cell phone that morning the screen said searching for service. The next day I went to the verizon store to see if they could reslolve my issue. They said they would send me a new one whichthey did. When I recieved it I activated it and found the same problem, searching for service. I went back to the store They looked into it again and after an hour they determined that I somehow recieved another one in a million phone with the same problem.
THEY SAID THEY WOULD OVERNIGHT ANOTHER PHONE. Well here it is 48 hours later, still no phone. I just went online to try to find someone who could help. The only person I could find was a sales rep. I asked her to refer me to someone who could help me she gave me an 800 number, well I have no phone hence I could’t call anyone i asked her to refer me to someone online she said there was noone to refer me to. I need to state that this is not a customer friendly company, who apparently does’nt care if they lose one small insignificant customer.
I sincerely hope that many others like myself see their uncaring attitude towards the small guy. And decide to move on!!!
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