We have been Tmobile customers for over 12 years since it was omni point than voice stream and finally Tmobile. We have 7 lines total with them therefore we had to split to two accounts two years ago.
We have missed the payment on the old account, which resulted in lines disconnection. We have noticed immediately and made the payment. The following bill cycle they charged the account $20 each line for service restoration. When called to complaint one customer service agent did not care and said noting can be done. Called second time to cancel three lines on one of the account that I know that are out of contract but the customer service agent offered me a credit for the $60 charge but to extend the account to two (2) years contract when I refused they said ok we noted the account that you will disconnect three line thank you and have a nice day.
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