We shifted our workplace about five blocks in July to some smaller room and experienced our AT&T service moved — same figures, online sites, etc.
A week ago I obtained our first telephone statement within the quantity of $900 for three business collections plus one DSL line.
I called the payment office on 9/28 to solve the matter and discovered they put up numerous DSL lines and created mistakes towards the voice-mail support, etc.
Upon "solving" the problem, they disconnected the DSL line that hosts our Web, instant models, wireless community, perspective containers, etc. We were turn off around this day 9/30.
I used 2 hours and 47 units about the telephone today with numerous AT& T divisions and reps simply to discover that since it requires 24-48 hours for just one division to speak with another I can not actually purchase the support back until Friday, 10/4, after which it might occupy to three times to obtain a specialist towards the workplace to displace all of the configurations.
This implies AT&T may place a small company out-of company for five business days — and due to that, possibly shut our gates altogether.
Along with this newest issue, once the transfer happened, we were along for 10 business days because of telephone lines, Web, fax, and voicemail support all being put up improperly numerous occasions.
Basically am not ready to go for five business days, I'll shed $11,000 in billable time. Additionally, I am losing billable period by experts who cannot work-out of my workplace. The first set up problems charge me a maintained customer and $28,500 in missing revenue within the next 12 weeks.
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