I'd a scam problem with my banking account in July that I'd to shut my banking account and start a different one. Section of which was acquiring all my expenses which are automaticly debited from my account swtiched to my new bank account. Your day I shut my consideration, Cox attempted to charge my shut acount for that statement quantity, which for clear factors did not undergo. Your day after my bank account shut, I terminated the automated money from Cox and established a computerized money request the brand new bank account I simply popped. The following week I acquired an extremely unpleasant letter from Cox declaring that not just was my bill overdue but I'd to pay for it in money at their workplace upon delivery of the statement.
Iam not damaging for the money, and spending the statement in income was not a problem, but Iam a health care provider and locating the time for you to togo by their workplace to pay for it was a problem. But to ensure I got care of my finish, I scrambled discover the period during business hours 24 hours later and settled the statement at Cox's comfort. Thinking this is a-one-time problem, used to donot believe a lot of it everything till I acquired my next statement from Cox and got exactly the same "your cost is overdue and it is due today in money."
I called customer support to determine exactly what the problem was and was informed by customer support that my automated money was terminated as a result of sealed bank account. After I requested the Cox repetition what occurred towards the automated debit contract I put up for my new bank account, I acquired the typical run-around using the customer support representative dening that any such thing had never been completed, when she recognized that she was miskeying some data which there actually was a demand to setup a brand new automated money, she did not apologize and he or she explained that I'd to stay excellent position with my statement, which recommended I'd to pay for my bill at their workplace. And so I again scrambled to obtain the period and settled the statement. This time around after spending the statement, I requested the client support representative who had been assiting me in the Cox workplace easily was in excellent position of course if she might okay my automated money. She stated she could not okay the automated money, but that I had been in excellent position and guaranteed me that I'dnot are having issues with my next statement.
I called the following week simply to guarantee the automated payment was put up, and was informed "it had been no problem." Would not you realize it, the following statement came declaring the same such as the prior two, that there is no automated money in position, that I had a need to spend in money and it was due today.
Today I've been a person of Cox Commications within the South Louisiana in certain capability or another going back 7 years and not had so much like a late-payment so far. Right now, I'm confused and incensed since I have was informed the automated money wasn't an issue twice. And so I contact customer support to get a third-time, obtain the typical run-around again and am informed I'm not in excellent position with my consideration which to obtain in excellent position I'd need to spend my statement at thier workplace.
Right now, I'm only a little dubious of what's happening and also the Cox's capability to understand this resolved properly because it appears to be a continuing issue, although not with me when I am regularly performing the things they ask me to complete once they ask me to. Therefore I documented them towards the Better Business Bureau of Baton Rouge for this problem, considering atleast I Will possess some report of the entire mess happening.
After I settled the 3rd statement that I again needed to struggle to obtain the period, I insisted on having somebody at an upper-level support me. I'd the enjoyment of getting Angel who though provided exemplary customer support, were able to execute it such in ways regarding insinuate that I had been producing a problem out-of nothing, after I found discover the issue was Cox not informing me that I had a need to spend not just the cash which was due, but additionally the following month's statement to achieve great position and also have the automated money request be approved, which was found just after I insisted on having Cox set the automated money in position while I had been present at their office.
The worst part about this was that I never noticed an, "I am sorry for the trouble" despite I described numerous occasions what was a genuine inconvenience this entire mess was. It got them 8 weeks to react to the BBB complaint stating just that it'd been solved by having an insinuation that I'd created a criticism.
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