This was my bad experience with Magic JACK AKA MAGIC CRAP
Please wait for a site operator to respond.
You are now chatting with 'Heather'
Your Issue ID for this chat is LTK43609636107X
Heather: Hello, how may I help you?
Milton Nazario: two things i am using a mac when i first set it up the magic jack gave an area code i did not want and on top of that it disconnects from the computer at least 3 times a day and i do not feel that i should have to pay to get my home town area code
Heather: May I know your magicJack number please?
Milton Nazario: i am not that happy that ii have to leave my pc on so that i can have a phone
Milton Nazario: 321-220-8678
Heather: Ideally, the power saving options of your system should be disabled when the device is plugged in. We have purposely designed our updated software that way because when a system goes into power save, most likely its USB ports and internet capabilities are limited which is a requirement for our device to function correctly.
Heather: There have been instances wherein customers missed important calls thinking the device is enabled while on power save. We want to prevent that from happening to you, which is why we disabled the power saving options of the system while the device is plugged in. If the device is unplugged, your power options will kick back in. Of course any calls that comes while the device is unplugged will go to your voicemail or to the number you have set up to forward it to.
Milton Nazario: if the owner was smart enough he would have created a device to coonect to the router and it would run through the network or create his own router with the system in it
Heather: Please be informed that magicJack will work on a computer that is behind a router.
Milton Nazario: im aware of that i am computer tec so i have to run the computer 24-7 days a week
Heather: Yes, I understand Milton.
Heather: Is your magicJack currently plugged in with the blue light on?
Milton Nazario: ok what about about my area code i do not feel i have to pay the get my 954 area cod
Heather: You mean you want to change your number?
Milton Nazario: the system choose the 321 the computer detected the mouse click to quick
Milton Nazario: yes i would like 954 without having to pay
Heather: Please be informed that changing numbers is $10.
Milton Nazario: the install choose 321 i did not even use the system at first but i am using this now often now i dont want to pay i did not choose that area code
Heather: I'm sorry for the delay. I'll be right with you.
Milton Nazario: ok i am getting the hint this company's is good at avoiding customers and just wants to sell sell sell at least with vonage you dont have to leave your computer on
Heather: One moment please...
Heather: I am just verifying your account Milton.
Milton Nazario: wait till i start reporting the company the BBB and i will take out time to write reviews about my bad Experience with magic jack
Heather: You mean you are not the who registered your magicJack?
Milton Nazario: no i did it is mine
Milton Nazario: i paid for a subscription
Heather: Please wait while I check that for you
Heather: One moment please...
Heather: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Dover'
Your Issue ID for this chat is LTK43609636107X
Dover: Welcome to the higher level of support. This is DOVER, and I will be assisting you on your concern today.
Dover: Please give me a few moments to read your previous conversation and be able to give you further assistance about it. Thank you.
Dover: Thanks for waiting
Milton Nazario: Where are you based? I’m sure the owner does not want to be bother with the problems or show interest in making his product better so he hired you company to be his support.
Dover: You want to change your magicjack phone number, right?
Dover: PLease correct me if I'm wrong
Milton Nazario: yes free of charge
Milton Nazario: since it was not my mistake it gave me a 321 area code i want 954. Please dont make me repeat this again
Dover: Can I have your magicjack phone number that you would like to change?
Milton Nazario: can you make that happen?
Milton Nazario: 321-220-8678
Dover: PLEase click HERE and log in.
Milton Nazario: then what? I said i have a problem having to pay to change it
Dover: YEs, changing phone number cost $10
Dover: Did you able to logged in there now?
Milton Nazario: oh my god all this time i repeated my self over and over. I just knew i was waisting my time thank you for nothing.
Dover: I believe that I have already provided you all the information needed; I would like to ask permission to end this conversation with you. Thank you.
Since we haven't heard from you, we must release this chat. Please click here should you need further assistance: www.magicJack.com/techchat
I am logged in i am not going to pay 10 dollars i am now not going to renew and i will start write bad reviews
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