Absolutely the worst customer service i've ever experienced. Their employees are trained in one thing: upselling. You can say you get what you pay for but 42 dollars a month isn't really even worth getting treated like shit by EVERY CUST SERV REP i've experienced. I called their telephone bill payment service, which is easily the slowest automated system on the planet, which by the end of the 15 minute call, didn't even accept my credit card. So I called their customer service hotline today. Kept me on hold for 30 minutes, and after listening to the automated voice tell me she was sorry about my wait and assuring me i'd be given to the next available rep... Click. They hung up on me. And all i'm trying to do is give them money for my bill. So I call my local store... Surely they can help. I can literally transcribe the convo for you
Me: Hi, you're bill payment service over the telephone didn't take my credit card or debit card. Is there anyway I can just pay my bill through you.
Rep: No that's the only way to do it. Unless you come in and if your card didn't work then it probably won't work here.
Me: Ok... But I just payed several online bills with my credit card and I'm staring at my balance right now which is more than enough to cover my bill.
Rep: You can come in to pay it.
Me: Alright.
Rep: click* (note the lack of thank you or offer of any additional help.
They hire possibly the worst candidates in their stores and since a lot of revol users are mexicans and other international callers (cause it's cheap and doesn't require a contract) they all treat you like you can't speak english.
I had a bad feeling immediately upon buying my phone. "Are you sure you don't want the biggest, best, most expensive, but also most unreliable model for the highest retail price? Really? You're sure? And don't forget your car charger, extra battery, bluetooth headset, and carrying case!" And they aren't even good salesmen. They might as well sigh and roll their eyes when you walk in the door. Honestly I thought I'd go here to save a few bucks a month on an outrageous ATT bill and this is truly the bottom rung of society as far as service provided, customer care, and customer base. Go with boost mobile if youre trying to save a buck.
Oh and if you're wondering about service quality. Don't. My friends don't even get half my text messages and if you miss your payment deadline... No grace period. Phone is shut off immediately. You can only call their telephone payment service (which doesn't work and is apparently "the only way you can pay") No they don't offer online payments. Crap company, horrible business model, and even worst employees. Now I understand why i was paying the extra 40 a month for ATT. Cause they are a real service provider. Go to hell revol.
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