Usacomplaints.com » Telecommunications » Complaint / Review: Straight Talk - Horrible Customer Service-BBB says stay away. #625698

Complaint / Review
Straight Talk
Horrible Customer Service-BBB says stay away

Remain significantly, far from the corporation. It's inexpensive, however, you get that which you purchase. I'd this telephone support for just two weeks on 1000 moments strategy, subsequently chose to change to endless that will be 45$. I did so via onlline but I realized that there is no region to update ideas on the site. I had been operating out-of period and so I improved anyway and delivered them a contact informing them that I had been billed for that 1000 moment strategy (1 had 2 telephones about the consideration) and that I needed the endless for auto-renewal. Simple enough I thought. Not for them. 24 hours later I examined my charge card, plus they had obtained cash out to cover the 1000 moment strategy AND NOT answered my mail. I then named their 800-number. Do not every attempt achieving this from the telephone that's not endless. On the Saturday, I'd to hear lift music for half an hour before obtaining a customer support representative who hardly spoke english. Very hard to comprehend. I'm an individual individual, but I dropped it after being about the telephone for 1hour and fifteen minutes. I had been informed one second 30 occasions (I measured). First she couldn't discover my consideration, then she couldn't determine what I had been stating, then she repeatedly requested me exactly the same concerns over and again and again. Then she explained perhaps my telephone might start operating again 24-48 hours! I expected her why she couldn't discover my bill online after I had not a problem taking it-up?! You thought it, she mentioned one second again and place me on-hold. While she returned on, I stated I needed to keep in touch with her boss, she stated ONE SECOND... After keeping for fifteen minutes (I suppose she was completing her director in on this entire headache), they disconnected me. Well, I'm not losing my period anymore with this bit of garbage organization. I'm calling my lender and arguing the costs. Our recommendation for you is do not move near the corporation! Search just how many grievances they've previously on google. I've examined it out and my additional 2 children have increase cell endless for 50% per month. They've a brand new offer where every six months should you spend ontime they decrease the cost by 5$ therefore by 18 weeks endless chat/text/internet is 35$. NO-ONE CAN BEAT THAT PROGRAM! WITH NO, I don't work with them!


Offender: Straight Talk

Country: USA

Category: Telecommunications

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